More capacity, same team
Reads the member's claim, the card history and your playbook, then tells card operations where the case stands and what's due next.
Checks processor billing against contracts and the ledger, and explains any gap down to the card and the clause.
Finds what's off in settlement and return files, and points to the exact rows that cause it.
Answers policy questions with the clause quoted, ready to show an examiner.
Staff may waive card fees once per 12 months per member. Waivers above $250 need a second approver from card operations, recorded in the member file.
Pulls numbers from report bundles and peer data, and replies with the table and its sources.
How it works
1Connect your systems
Core banking, card processors, the ledger, policies and email connect to Genloop once. Everything stays where it lives, inside your environment.
2Power each agent
That knowledge feeds every agent: disputes, billing, ACH, compliance and reporting. Add an agent for a new job without starting over.
3The context is built
One living graph for your institution: tables, documents, people and decisions, all linked. Each agent builds its reply from it when your team asks.
4Agents reply with cited answers
Your team asks by email, in Teams or the workspace. The agent replies with the answer, the deadline and the exact files and rules it used.
5It learns
When an answer uses a rule that isn't verified yet, it goes for approval. Your lead approves the change, and every agent uses it from then on.
Hi Priya,
Credit only the Oct 30 charge, $14.99. The member started a free trial with this card on Aug 2, so the first two charges are valid. They cancelled on Sep 30, and your playbook credits charges posted after cancellation. Provisional credit is due Nov 11.
Disputes agent, Harbor Valley CU
Member on DSP-20431 says "I never signed up for this." Do we credit all three charges?
The platform
Context Intelligence
Data, rules, decisions and people in one context every agent shares. Built for your institution, inside your environment.
ExploreSelf-Learning Loop
Experts approve corrections, and every agent picks them up.
ExplorePrivate Deployment
Your cloud, on-prem or air-gapped. Each institution isolated.
ExploreInterfaces
Email, Teams and the Genloop workspace, plus MCP and API for your own tools.
ExploreAgents
Specialized teammates for each back-office job, working in email, Teams and the Genloop workspace.
Connections
Core banking, processor files, the ledger, policies and email, read in place.
Explore
Deploys inside your environment.
Your cloud / VPC
On-prem
Air-gapped
Isolated per institution
FAQs
What is Genloop?
Do the agents replace our team?
Where does our data go?
Which systems does it work with?
How does my team work with the agents?
How do the agents get better over time?
How do we get started?
Put your first agent to work.
Start with one back-office job. See it answer your team, inside your own cloud.